At Smile Secure, we strive to deliver powerful AI-driven solutions that simplify and scale operations for dental practices. We understand that circumstances change, and this policy outlines how cancellations are handled to ensure fairness for both parties.

30-Day Cancellation Notice

All active subscriptions and recurring services require a minimum of 30 days’ written notice for cancellation.

• The notice period begins once your request is acknowledged by our team.
  
  
• Services and billing will continue during this 30-day period.
  
  
• No partial refunds are provided for unused time within the notice period.
  
  

Subscription-Based Services

(AI Voice Agent, Insurance Verification, CRM Automation, etc.)

• Subscriptions renew automatically each month unless cancelled with 30-day notice.
  
  
• Cancellations requested without 30-day notice may still be charged for the upcoming cycle.
  
  
• Services suspended for non-payment are not exempt from the cancellation notice terms.
  
  
• Reactivation after cancellation may require a new setup and fees.
  
  

Project-Based Services

(Website Development, Digital Marketing, Custom Setup Projects)

• Milestone-based projects may be cancelled at any time before the next phase begins.
  
  
• Completed phases are non-refundable.
  
  
• If cancellation occurs mid-phase, a 10–25% administrative fee may apply.
  
  
• Projects inactive for 30+ days without client communication may be marked as cancelled.
  
  

Setup Fees & One-Time Services

• Setup fees and one-time implementation charges are non-refundable once work has started.
  
  
• If you cancel before work begins, you are eligible for a full refund.
  
  

Refund Policy

• Approved refunds (where applicable) will be processed within 7–10 business days to your original payment method.
  
  
• Refunds are not available for partially used services, setup fees, or active billing cycles under notice.
  
  

How to Cancel

To cancel your service, please email us at hello@smilesecure.ai with:

• Your registered clinic name
  
  
• Service(s) you wish to cancel
  
  
• Preferred effective date (must comply with 30-day notice)
  
  

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